Delivery and payment conditions

Tartar excretions are crystalline separations which are a result of natural maturity. This is in no way a sign of bad quality and is no reason for complaint.

The cost delivery of a box of 21 0,75 l bottles or 18 1 l bottles is 18 €.

On arrival of the goods, please check that they are correct immediately. Obvious defects, such as breakage etc., should be confirmed in writing straight away by the deliverer and brought to our attention! We will make every attempt to settle the damage as quickly as possible.
First orders and orders made over the Internet can be made by credit transfer.

The bank details are:

VR-Bank Hunsrück-Mosel eG
BIC : GENODED1MBA
IBAN : DE53570698060003101632

The wine first becomes the possession of the customer, after the payment requirements have been met.

The bottling of the wine takes place in Burgen and our legal domicile is in Bernkastel-Kues.

Refund and Cancellation Policy

You have the right without any obligation to state a reason to cancel your order within 14 days, starting from the day after the Goods are delivered to you (or by someone known to you who has signed for your goods from the carrier). A full refund will be offered provided that the request to cancel is received in writing. Any cancelled Order will be refunded within 14 days of receipt by us of the returned goods.

In order to claim a refund, you must send a cancellation notice to us, in one of the following ways:

• by post to our premises in Burgen Weingut Ingo Norwig Am Frohnbach 1 D-54472 Burgen. In this case, the notice will be deemed to have been given on the day on which it was posted; or
• by fax, to fax number +49/6534/949504. In this case, the notice will be deemed to have been given on the day on which it was sent; or
• by email to our email address "info@weingut-norwig.de". In this case, the notice will be deemed to have been given on the day on which it was received.

Customers who wish to cancel their Orders after delivery must take reasonable care of the goods and must not use, open or consume them. You must return the goods as soon as possible and in any case within 14 days from the date of delivery. The deadline will be deemed to have been met if the goods are dispatched before the deadline has expired. You must pay for the return shipping yourself.

You are only required to pay for any reduction in the quality of the goods if it is caused by handling in a manner other than is usual in a shop in order to evaluate the quality of the goods. (In particular, this right of cancellation does not apply to bottles which have been opened.)

Wine estate Ingo Norwig, Am Frohnbach 1, D-54472 Burgen, Tel.: +49 6534/763, Fax: +49 6534/949504, E-Mail: info@weingut-norwig.de